Florida Department of Health
Bureau of Immunization
Vaccines for Children Program
2005 Provider Survey
Results
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Survey Conducted in Early 2005
Every other year, the Vaccines for Children (VFC) Program conducts a satisfaction
survey of the public and private healthcare provider
clinics enrolled in the program. The survey helps to assess
provider satisfaction with the program's services and support in
delivering quality immunization services to Florida's children. The
results from the current survey verify that 99% of customers
agree, or strongly agree, that they are satisfied with Florida's VFC
Program. Ninety-seven percent indicated that VFC staff provided
prompt and helpful support, information, and materials.
In addition
to the overall survey, a smaller group of providers that received
individual site visits were also surveyed. The results from the
smaller group are shown in questions 9 through 12. Eighty-three
percent indicated that these site visits were very useful for their
practice.
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Section I: We want to know what you think about the VFC Program (620 responses) |
| |
Strongly Agree |
Agree |
Neither |
Disagree |
Strongly Disagree |
| Q1: VFC Program Staff provide prompt and helpful support,
information, and materials. |
66.9% |
30.0% |
1.9% |
<1% |
1% |
| Q2: The Vaccine Usage worksheet (log) makes
screening VFC Program-eligible children easy. |
53.2% |
37.3% |
7.5% |
1.6% |
<1% |
| Q3: The recordkeeping requirements for VFC
children are not burdensome. |
38.3% |
43.7% |
12.9% |
5.1% |
0 |
| Q4: VFC Program-supplied vaccine arrives in a timely
manner. |
64.9% |
31.1% |
2.9% |
1.0% |
<1% |
| Q5: I feel comfortable that the cold-chain has
been maintained when VFC Program-supplied vaccine arrives at my office. |
69.6% |
29.3% |
<1% |
0 |
<1% |
| Q6: Participation in the VFC program has improved
my immunization coverage levels. |
65.0% |
28.6% |
5.8% |
<1% |
<1% |
| Q7: Since enrolling in the VFC Program, our practice is
referring fewer children the County Health Department. |
70.8% |
22.7% |
4.9% |
<1% |
1.3% |
| Q8: Overall, we are satisfied with the VFC
Program. |
69.0% |
29.7% |
1.3% |
0 |
0 |
Clinic Assessment Visit (184 responses) |
| |
Yes |
Not Sure |
No |
| Q9: Did you or your staff receive a verbal report of the preliminary findings of the assessment before the VFC Program representative's departure? |
94.0% |
5.4% |
<1% |
| Q10: Did you and your staff later receive in the mail a full written report of the findings and recommendations? |
86.8% |
14.8% |
1.1% |
| |
All |
Some |
None |
| Q11: As a result of the recommendations made during the visit and/or included in the letter, have you implemented: |
78.0% |
20.9 |
1.1% |
| |
Very Useful |
Somewhat Useful |
Not Very Useful |
Don't Know |
| Q12: In your opinion, was the visit: |
83.0% |
14.8% |
1.6% |
<1% |
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